// 03 · Work history
Experience&Impact
A track record of high-stakes deployments across financial institutions, government sectors, and enterprise environments.
Technical Account Manager
Fortinet
Full-time·Sydney, Australia
Nov 2025 – Present
- ▶Act as a trusted cybersecurity advisor for enterprise clients, ensuring successful adoption of Fortinet Security Fabric solutions
- ▶Provide advanced technical support and escalation handling across FortiGate, email security, wireless/switching, IAM, and FortiSASE
- ▶Lead troubleshooting of high-severity (P1/P2) incidents involving firewall policies, IPsec/SSL VPNs, SD-WAN, DNS, and Security Fabric integrations
- ▶Deliver Executive and Quarterly Business Reviews with performance, risk, and strategic insights
- ▶Lead weekly operational reviews covering incidents, TAC cases, escalations, changes, and project progress
Senior Technical Support Engineer (Fortinet TAC L2)
Fortinet
Full-time·Bangalore, India
Feb 2024 – Oct 2025
- ▶Provided L2/L3 technical support for network security clients, specializing in firewall, VPN, DNS, switching, and SD-WAN
- ▶Spearheaded FortiGate, FortiSASE, and FortiAuthenticator escalations for Bangalore TAC
- ▶Delivered training to Level 1 engineers, distributors, and partners
- ▶Documented troubleshooting steps, root cause analysis (RCA), and knowledge base articles for operational improvement
Technical Support Engineer (Fortinet TAC)
Fortinet
Full-time·Bangalore, India
Jan 2022 – Feb 2024
- ▶Provided advanced technical support for FortiGate, FortiAuthenticator, FortiProxy, and FortiSASE
- ▶Implemented and configured DNS, DHCP, firewall, and load balancer services
- ▶Resolved complex issues across SD-WAN, ADVPN, IPsec/SSL VPN, UTM, FSSO, LDAP, RADIUS, SAML, BGP/OSPF, HA, and NAT
- ▶Handled cloud-related cases involving AWS, Azure, and GCP virtualized environments
- ▶Recognized as top CSAT gainer within the team
Network Security Engineer
Netfiniti (Fortinet Advanced Partner)
Full-time·Nepal
Aug 2020 – Dec 2021
- ▶Configured, deployed, and managed FortiGate, FortiMail, FortiClient EMS, FortiSwitch, FortiAP, FortiAnalyzer, FortiManager, and FortiAuthenticator alongside Cisco devices
- ▶Delivered network security solutions to corporate clients including banks and finance companies
- ▶Performed Fortinet and Cisco firewall configuration, monitoring, and real-time alerting
- ▶Installed and maintained Windows and Linux servers (Dell, IBM) and VMware virtual infrastructure
- ▶Provided on-site and remote support; trained IT professionals on Fortinet solutions
Technical Support Engineer
Vianet Communications
Full-time·Nepal
Nov 2019 – Aug 2020
- ▶Provided technical support for enterprise clients on routers, switches, firewalls, Huawei switches, and MikroTik routers
- ▶Configured and troubleshot firewall and networking devices
- ▶Collaborated with IPTV and networking teams for incident resolution